Return Policy
Our Commitment to Your Satisfaction
Your satisfaction is important to us. We provide detailed, high-resolution images of each coin – particularly our ancient coins, where every piece is unique – to ensure you know exactly what you're purchasing.
Return Eligibility & Process
If you're not completely satisfied with your purchase, we accept returns under the following conditions:
Time Limit:
Return requests must be initiated within 3 business days of delivery confirmation.
Pre-Approval Required:
Contact us before returning any item to receive return authorization and instructions.
Return Shipping:
Items must be returned with tracking at the customer's expense using secure packaging identical to our original shipping methods.
Return Fees & Refunds
Restocking Fee:
A 10% restocking fee applies to all returns to cover payment processing and fulfillment costs.
Shipping Charges:
Original shipping and handling fees are non-refundable.
Refund Processing:
Refunds are issued after we receive and inspect the returned item to confirm it matches the original condition.
Damaged Items
If your item arrives damaged due to shipping, please contact us immediately. We will assist you with filing an insurance claim with the carrier. Shipping-damaged returns are exempt from restocking fees.
Return Requirements
- Items must be returned in identical condition to when shipped
- Original packaging and materials must be included
- Return tracking information must be provided
- Items must be securely packaged to prevent damage in transit
Important Notes
We reserve the right to refuse returns that don't meet these requirements. Given the unique nature of many coins, especially ancient pieces, please review your purchase carefully using our detailed photos before ordering.
For return authorization or questions about our return policy, please contact our customer service team before shipping any items back.